We have 30 Days Money Back Warranty.

Try us out risk-free! At Queens, we are very confident in our products and services. We provide fast, reliable, and comprehensive service and believe that you will be completely satisfied.

We offer a money-back guarantee program to ensure customer satisfaction with our products and services.
If for any reason you wish to discontinue service with Queens, you may do so and a full refund will issued directly to you.

Are you worried about ordering from us?

Not sure if it will fit?

Not sure what the product will look like in person?

We proudly offer our customers a 30-day money-back guarantee on all of our items. Order from the comfort of your home with just a few clicks and you’ll have plenty of time to verify sizing and make sure the items meet your expectations.

If for any reason you need to return or exchange an item simply contact us.

Your complete satisfaction is our priority.

BUY WITH CONFIDENCE from Queen Jewels Inc

Get 100% Satisfaction, or get your Money Back 100%


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@jewelsqueen or (551) 689-6514 for questions related to refunds and returns.